Managing Employee Performance

Course Outline

This high-impact course focuses on making performance management a valuable, ongoing process that maximizes the performance of employees. You will gain an understanding of the performance management cycle, the necessary conversations, and the accountabilities of both managers and employees in making the performance management process successful.

Specifically, you will define what performance management is and is not, understand the importance of regular performance management activities and conversations, and learn how to create a climate for ongoing performance discussions. The importance of setting SMART goals will be explored, as will the impact of positive feedback on employee performance.

What You Will Learn

• Tools and techniques to manage the performance management process and to create a climate for ongoing performance discussions
• An understanding of both the manager’s and the employee’s responsibilities in the performance management process
• A framework for documenting and tracking employee progress against goals
• An awareness of common listening blocks and evaluation pitfalls, and how to avoid them
• A powerful model for sharing constructive – or difficult – feedback
• Strategies for confidently managing challenging behaviours during performance discussions
• An understanding of a wide range of development options

Who Will Benefit

This highly interactive course is ideal for managers and leaders of people, or those responsible for managing the performance of others and providing targeted performance feedback.