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Proactively choose what you say and do, and how you go about it. Understand the concept of emotional intelligence to increase your ability to be more proactive. Hone your skills in dealing with emotion to increase your effectiveness as a leader.
Results:
Understand the impact of emotional intelligence on leadership
Recognize your own emotional reactions and the impact on your leadership style
Identify and adjust to the emotional reactions of others
Manage emotionally charged situations more effectively
Increase the level of trust in your workplace relationships
Understand your emotional intelligence through others
The Emotional Intelligence Model
Identify the role and power of emotional intelligence
Diagnose the situations that create a negative reaction
Manage the interaction between your emotions and your actions
Emotional Intelligence and Leadership
Recognize the connection between emotional intelligence and leadership
Identify the impact of leaders who are emotionally intelligent and those who are not
The Character Connection
Describe the impact of emotional intelligence on character
Determine the role that character plays in leadership
Identify the interaction of intent, IQ, personality and engagement skills with emotional intelligence
Emotional Intelligence and Communication
Determine the impact of emotional intelligence on communication
Develop your communication skills by enhancing your emotional intelligence
The Trust Connection
Identify the behaviours that strengthen and damage trust
Strengthen trust in your relationships by increasing your emotional intelligence
Plan for Enhanced Emotional Intelligence
Identify areas of opportunity for increased emotional intelligence
Develop a strategy to improve your impact as a leader
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